Create Return
Create a return shipment and share the return label with your customer.
1. Find the Order
Go to Orders and click the order to open the detail panel.
2. Click "Create Return"
Click the "İade Oluştur" (Create Return) button in the order detail panel.
3. Select Carrier and Enter Details
Choose the carrier and service for the return shipment, then enter the package details.
4. Confirm and Print the Return Label
Confirm the return shipment. Once created, print the return label and send it to your customer.
The return shipment's card in the order detail panel also tells you what your customer should do at the carrier. For returns made with your own PTT, Yurtiçi Kargo, or Aras account, the instruction includes your customer number from that carrier account, which your customer quotes at the branch.
Return Shipment Statuses
A return shipment's status is shown with its own names, separate from an outgoing shipment:
| Outgoing shipment | Return shipment |
|---|---|
| Delivered | Return delivered |
| Returned to sender | Return sent back |
| Undelivered | Return undelivered |
If an outgoing shipment created with a Shipink agreement can't be delivered and comes back to you, a Return-to-sender fee is charged from your balance (Billing).
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