Voice Call Notifications

Note: Voice calls are available on the Max plan. On other plans the Voice call tab carries a "Max" label, and clicking anything in it opens an upgrade prompt.

Voice calls are automated calls placed to your customers from the Shipink number. They are placed only to Turkish phone numbers.

1. Go to Notifications

Click the Settings gear icon in the top right, then click Notifications in the left menu, then open the Voice call tab.

2. Select Your Voice Call Preferences

Choose which events trigger a call to your customers:

Order

• When a cash-on-delivery order is placed — 15 minutes after the order arrives, your customer gets an automated call asking them to press 1 to confirm or 2 to cancel. An unanswered call is retried twice, 30 minutes apart.

Shipment

• When the package is out for delivery — your customer gets an automated call saying the order arrives today, including the amount to pay for cash-on-delivery orders.

Calls are placed between 09:00 and 20:00 (Turkey time). A cash-on-delivery call that falls outside these hours goes out at 10:00, on the next day if it was due after 20:00.

Note: If your customer cancels by pressing 2, the cancellation is only shown on the order. Nothing is cancelled automatically.

3. Save

Click "Bildirim tercihlerini güncelle" (Update notification preferences) to apply your preferences.

Call results

Call results appear on the order:

• For cash-on-delivery orders that are not yet paid, the payment status shows the result of the confirmation call: Confirmed by phone, Customer pressed cancel, Calling again or Not reached.
• Order history lists each call and how it ended, for example whether the customer confirmed the order, pressed cancel, or answered the out-for-delivery call.